✦ Cancellation

Cancel an order

You can cancel right here, on the site, with no phone call and no explaining yourself to anyone.

When you can cancel

  • For as long as the reading has not been generated. Full cancellation, full refund, no cancellation fee. That is our policy, beyond what the law requires — and in practice the window is very short, because the reading is generated the moment payment completes.
  • After the reading has been generated. Under section 14C(d)(3) of Israel's Consumer Protection Law, the distance-sale right of cancellation does not apply to digital content of this kind. Even so, if there was a technical failure, if the reading was never made available to you, or if it arrived broken, you are entitled to have it regenerated or refunded in full, whichever you prefer.

The full wording is in section 6 of the Terms of Service.

Cancellation form

Section 14I of the law asks that a cancellation notice carry your name and your ID number, so those two fields are required. An order reference helps us find you immediately, but you can send this without one.

These details are used only to process your cancellation notice. The ID number is required by section 14I of the Consumer Protection Law and is used for nothing else.

What happens next

  • You get a timestamped confirmation on screen straight away, and the same confirmation by email. That is your evidence the notice was sent, and it is the moment our clock starts.
  • A refund, where one is due, is made to the same payment method you used, within 14 days of us receiving the notice.
  • If you would also like the question and the reading themselves deleted, just reply to the confirmation and we will do it. Accounting records are retained as the law requires, as set out in the privacy policy.

You are equally welcome to simply write to lunara@vervedesign.net. This form exists because the law requires us to accept cancellations through the website, not because it is the only way.